Products with 1 year warranty

We offer as standard a 1-year warranty on all our products/brands against fault and breakage. Some brands we stock offer extra periods of warranty cover for their products, please see other years below. Babiators Lost or Broken Guarantee. Register your sunglasses and if you lose or break them in the first year, they will replace them for free. Nuna Accessories

Products with 2 year warranty

The following brands and products have a warranty of 2 years. BabyBjorn BabyJogger babymoov BABYZEN chassis BeSafe Bugaboo (for an additional 2 years warranty on your pushchair register your product here) CYBEX pushchairs, accessories, baby carriers, Marcel Wanders furniture, LEMO Elodie Details Joolz Accessories Maxi-Cosi (register your product here) Nuna Obaby (register your product here) Owlet RyRy SnuzSurface mattress Troll Nursery Tula Venicci

Products with 3 year warranty

The following brands and products have a warranty of 3 years. Boori Foam Mattress Boori compact cots, bassinets + cradles, beds, dressers + chests, wardrobes, bookcases, toy boxes, changers, conversion kits, guard panels and tidy drawers Bumbleride (stroller frame) CYBEX car seats + bases (warranty does not apply once sent outside the UK) Gaia Baby furniture (extended 3 year warranty once you register your product here within 3 months of purchase) Silver Cross Thule (extended 3 year warranty once you register your product here within 2 years of purchase) UPPAbaby (register your product here)

Products with 4 year warranty

The following brands and products have a warranty of 4 years. Bugaboo* (for an additional 2 years warranty you will need to register your product here) *All Bugaboo pushchairs registered on Bugaboo.com from and including April 1st, 2021, will receive 2 additional years warranty when registered within 3 months of purchase.

Products with 5 year warranty

The following brands and products have a warranty of 5 years. Boori timber products with a 3 year warranty can be extended a further two years when registered (register your product here) Boori Innerspring mattress (register your product here) Little Green Sheep Twist mattress aden + anais

Products with 10 year warranty

The following brands and products have a warranty of 10 years. BabyBjörn Baby Carriers BabyBjörn Bouncers BabyBjörn Travel Cots

Products with lifetime warranty

The following brands and products have a lifetime warranty. UPPAbaby Mesa car seat Register your car seat within 3 months to receive lifetime warranty. Joolz Pushchairs Register your pushchair within 6 months to receive lifetime warranty. ergobaby All ergobaby carriers receive 10 year guarantee.

HELP | INFO

Warranty Cover

Support warranties and after sales via our efficient portal.

We want you to be able to shop with confidence, so we offer a warranty on all our products against fault and breakage. Some manufacturers we stock offer extra periods of warranty cover for their products, please see below for more information. If you have an issue relating to your purchased product, please place a claim by clicking the button below.

In order to process your request efficiently, please provide us the details listed below.

Your order number
The serial number of your product
Photo/videos of the fault
A short description of the fault and how it happened
Your contact details including your telephone number and current home address

WARRANTY FORM PORTAL

Warranty FAQs

We offer as standard a 1-year warranty on all our products/brands against fault and breakage. Some brands we stock offer extra periods of warranty cover for their products, please see other years below.

Babiators Lost or Broken Guarantee. Register your sunglasses and if you lose or break them in the first year, they will replace them for free.
Nuna Accessories

The following brands and products have a warranty of 2 years.

The following brands and products have a warranty of 3 years.

The following brands and products have a warranty of 4 years.

Bugaboo*(for an additional 2 years warranty you will need to register your product here) *All Bugaboo pushchairs registered on Bugaboo.com from and including April 1st, 2021, will receive 2 additional years warranty when registered within 3 months of purchase.

The following brands and products have a warranty of 5 years.

The following brands and products have a warranty of 10 years.

The following brands and products have a lifetime warranty.

UPPAbaby Mesa car seat Register your car seat within 3 months to receive lifetime warranty.
Joolz Pushchairs Register your pushchair within 6 months to receive lifetime warranty.
ergobaby All ergobaby carriers receive 10 year guarantee.

We research every brand and product before we sell it, to ensure they are one’s families can trust.

We are proud of our expert customer service team who are always on hand to help answer any questions and offer their expert advice.

We want you to be able to shop with us with confidence so we offer a seamless and hassle-free 90-days returns process.

For extra peace of mind we offer our standard warranty on all our products against fault and breakage.

All our packaging is sustainable and recyclable and we use only the essential amount with no space waste inside boxes.

We're rated 5 stars for our excellent customer service, delivery, aftercare and wide product range.

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