Easy Returns

We offer a 90-day return window. If you return an order within 60 days, you will receive a full monetary refund. If you return an item between 61-90 days, you will receive a store credit via an e-voucher.

We will refund the full purchase value of returned goods, to the original payment method used, within 48 hours of receiving the goods. This includes sale items and a pro-rata rate for bundled items if applicable. We also refund our standard delivery charge on all orders returned in full.

Please ensure all products are in their original packaging and in a sellable condition. Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. We cannot accept used items back for a full refund.

To ensure the best protection, unless faulty we cannot offer a refund for some of the following product types where a manufacturer's seal has been broken: Skincare, Mattresses, Hygiene products, Breast pumps.

Any missing or incorrect items must be reported within 7 working days from receipt.

We offer a 14-day return window for items brought though our Preloved marketplace. If you return an item within this period, you can choose a full refund to your original payment method or an exchange, subject to stock availability.

Refunds will be processed within 48 hours of receiving the returned item. Please note:

• Items must be in the same condition as received, with any original packaging where applicable.
• Used items are not eligible for a full refund, unless faulty.
• Due to hygiene and safety reasons, we for certain items if the seal has been broken (e.g., skincare, mattresses, hygiene products, breast pumps).

Any missing or incorrect items must be reported within 7 days of delivery.

Easily return your unwanted items via our online returns portal.

• Return within 60 days to receive a full monetary refund
• Return between 61 days and 90 days to receive a store credit or evoucher
• We also refund our standard delivery charge on all orders returned in full
• Your refund will be processed within 48 hours of receiving your item

Our online portal lets you return items to us with an instant label or QR code using a suitable, fully tracked service.

Instant Returns with Inpost Lockers: £1.95
No printing required at home or when you drop off your return. Just scan, drop and done. You don't even need a label!

• No printing
• No queues
• Available 24/7
  
• Self-service and contact-free

How it works:

• Choose Instant Returns in the portal to create a QR code
• Scan the code on your phone at your local locker
• Put your parcel inside and shut the door
  

When your return is collected from the locker, a label will be applied for you by the courier. Please note: all items from the same order should be returned in one parcel. Maximum parcel size is 41cm x 38cm x 64cm.

Returning with Royal Mail: £1.95

• Maximum parcel size and weight is 61cm x 46cm x 46cm + 5kg
• Label emailed instantly for you to download and print
• Receipt provided at Post Office with a fully tracked service

Returning with DPD Pickup Shop: £4.50

• Maximum parcel size and weight is no two sides longer than 120cm when combined + 20kg
• Label emailed instantly for you to download and print
• Receipt provided at DPD Pickup Shop with a fully tracked service and text alerts

Returning with DPD Collect: £12.50

• For bigger items please use the DPD Pickup service
• Collection from any UK address by DPD Local, between 9am and 5pm next day.

Click here to use our online returns portal

Items can be returned to our Bagshot store but will be subject to the same checks to ensure items meet our returns criteria.

Click here for more information

If you place an order with a discount that is applicable over a certain order value, then return an item from the order that takes the order below the threshold, this will be reflected in your refund.

For example, if an order is placed for £130 with a discount applied 'Save £10 over £100 spend' and an item worth £40 is returned for refund. The £10 discount would no longer be applicable as order value is now lower. As such when the refund is made it will be for a total of £30 rather than £40.

Occasionally we offer free gifts with purchase. These are considered part of the purchase and must be included, in an unused condition, with any such returns, in order for a full refund or credit to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.

To return items delivered directly from our suppliers, please contact our customer service department who will assist in arranging a collection of your goods by the supplier. Please note: furniture items that have been built cannot be returned. All items must be unused, with their original packaging intact, return collection charges may vary.

Please note we do not offer exchanges as our stock is fast-moving. If you are unsure about sizing, we recommend purchasing additional sizes for choice and return the unwanted items via our easy online returns portal.

Items received as gifts may be returned for store credit, under the same conditions as above. To return your unwanted items please use the return methods above and select 'returning unwanted gift' and provide an email address for your gift card refund. Please contact customer service if you have any queries.

Contact customer services here